General discussions : General : carphone warehouse and there so called repair center
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an that is a very far comment dec but ive only had this with the cph so i have no choice but to complain to them
an by the way if anybody would like the address for celestica its
celestica
pobox 80
oaken gates
telford
shropshire
tf2 9wt
as soon as ive composed my letter i will post it here
[ This Message was edited by: darhys on 2002-11-16 20:40 ]
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Posted: 2002-11-16 21:39:00
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@darhys
just out of interest which cpw repair centre did u take it too??
maybe it was my shop lol
regards
Dan
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Posted: 2002-11-16 22:03:00
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IF you post your phone to celestica don't expect to see it for at least 6 weeks! I sent my old T68 off and it took 7 weeks to come back and I've heard of others taking 12 weeks! So good luck.
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Posted: 2002-11-17 01:53:00
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Most repair centre are as bad as each other. But yes celistica have a particularly bad rep for turn around times.
after 6 weeks it will come back beyond economical repair anyway.
lol
but hey its your phone.
regards
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Posted: 2002-11-17 20:08:00
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i took it into the cardiff branch and they then sent it away
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Posted: 2002-11-18 01:32:00
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[ This Message was edited by: darhys on 2002-11-21 01:09 ]
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Posted: 2002-11-19 22:27:00
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ok i took the phone to the cpw, and they said it was water damage, i then sent it to celestica and today i recieved a brand new t68, with joystick count under 10 when tested, and guess what! the letter said nothing about water damage at all, although that is what i mentioned in my letter to them, so what do i think of cpw who said it was water damage? well...........and how many of you stuck up for cpw and said that they have nothing to lose by condemning a phone.
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Posted: 2002-12-13 18:16:00
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maybe the engineer hadn't been laid for a while and was in a bad mood.
no organisation can get to the size cpw has with consistently bad customer care. every organisation has its problem people, and you may have encountered one.
the sunday mirror last sunday exposed a cpw manager who was buying phones he knew to be stolen. they also exposed employees from the link doing exactly the same thing. no company can get it right all the time, but a good one will try to put right its mistakes. try e-mailling charles dunstone (the big boss of cpw) direct (
cdunstone@cpw.co.uk )and let him know your problem. be polite about it and you may be pleasantly surprised. lay into him and you'll be ignored. and before you say it, no, i don't work for cpw.
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Posted: 2002-12-13 18:31:00
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