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Well...what can I say?
It is true that if a number ports to us the call charges do not class the user as a 'proper' o2 customer.
The way I have always been told about this is that the donor network operator retains ownership of the mobile number and any calls to that number still go through the original network, which is why its charged.
That sounded a bit complicated...basically if a call is made to a ported in number it goes:
caller dials -> o2 checks number, sees its originally another network -> original network -> person receiving call answers.
Something like that, anyway. I am an MNP advisor [I deal with moving numbers backwards and forwards between networks] and I hear a lot of complaints about it but nothing is being done, at least not that I have heard.
There are packages available on Contract that give free minutes to people whatever network and Prepay has Pay and Go Wild which gives you 50 mins and 50 text for £10 a month which temporarily eliminates x-network charge problems, but I know its a sticker.
Regarding the ported in number not showing up on the o2 self help screen, this should be fixed soon afaik. I don't think its permanent but that sounds distinctly like o2 online and I'm not o2 online, I'm 'normal' o2 prepay.
Jalu
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Posted: 2002-12-13 19:56:00
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I have just phoned o2 and got GPRS enabled on my number. I am currently using a Genie sim card (now o2 online I believe). Now, could you please tell me if I will be charged for using GPRS and if so how much? I've used it a little bit and I haven't been charged yet. Please could you clarify the pricing for me? Thanks in advance.
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Posted: 2002-12-13 20:30:00
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can u use MMS if you have an old genie card? i thought u had to migrate to a new o2 tarrif?
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Posted: 2002-12-13 20:33:00
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Well phone o2 customer care and ask them.
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Posted: 2002-12-13 20:38:00
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An old Genie card is just as good as an o2 card, there's no difference.
@virtualtears - Are you prepay or contract?
Jalu
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Posted: 2002-12-13 20:59:00
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I am on prepay (£10 a month to renew free SMS and minutes).
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Posted: 2002-12-13 21:04:00
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I have o2 payngo tariff wit mms switched on,however i an growing ever frustrated at o2 customer service as i had great difficulty getting that sorted. They do not seem to train their nobodies stuck in the call centres properly. Feedback tells me that only tmobile know what they doing,although i cannot verify this. 3g is a worrying prospect!
This post was posted from a T68i
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Posted: 2002-12-13 21:14:00
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I have o2 payngo tariff wit mms switched on,however i an growing ever frustrated at o2 customer service as i had great difficulty getting that sorted. They do not seem to train their nobodies stuck in the call centres properly. Feedback tells me that only tmobile know what they doing,although i cannot verify this. 3g is a worrying prospect!
This post was posted from a T68i
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Posted: 2002-12-13 21:15:00
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So what are the costs, and future costs???
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Posted: 2002-12-13 21:15:00
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I have o2 payngo tariff wit mms switched on,however i an growing ever frustrated at o2 customer service as i had great difficulty getting that sorted. They do not seem to train their nobodies stuck in the call centres properly. Feedback tells me that only tmobile know what they doing,although i cannot verify this. 3g is a worrying prospect!
This post was posted from a T68i
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Posted: 2002-12-13 21:16:00
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