>
New Topic
>
Reply<
Esato Forum Index
>
Sony Ericsson / Sony >
General
> k850 indoors
Bookmark topic
Will do. In fact im going into town now to swap the phone. Will report back here later.
--
Posted: 2007-10-29 15:20:50
Edit :
Quote
Right. Went into orange shop to report the problem. They tested a new phone and found exactly the same thing. Even they admitted this just was not right, and were just as suprised as i was when i first discovered it. There was no need to swap the phone as was doing the same thing. The worrying thing is they said they could do nothing to help me as there was no known fault, nothing from SE, they couldn't refund or even swap my phone for a different model, as the phone appeared to be working as normal, even though the pictures were not acceptable. All they said I could do id report it to SE. Again. Just phoned SE to report it, and they insited nothing was wrong it was how i was using it. Expoined other phones doing the same thing and it was NOT how i was using it. I tried to complain but told no managers there at the moment so they will call me back to take my complaint. I am really not happy about having to keep the phone in this state.
--
Posted: 2007-10-29 17:21:03
Edit :
Quote
Spoke to a supervisor at the SE helpdesk. He states this is the first they heard of it, and phone been out for 3 weeks. He said all I could do is send it away to a free post address to have someone look at it. I will do that tomorrow, but this is really starting to worry me. I do not want to be stuck with a phone that cannot take flash pictures, for 18 months. How come noone else has noticed this or reported it to SE???!!!???!! I know it is not just my handset. What has everybody else done?
--
Posted: 2007-10-30 14:15:37
Edit :
Quote
its amazing how many times I call the SE customer support and the issue I mention is always "the first they have heard of it". I even call to try to get more details about some issues raised here where other members have said they have spoken to the SE customer support but still when I call they say "its the first we've heard of it"
so I would ignore that. also... I'd suggest that you dont send your phone away as you won't get it back for a while and very likely it will be a firmware update that will sort this issue and you can do that yourself
--
Posted: 2007-10-30 14:19:28
Edit :
Quote
Thanks for that, its comforting to know i'm not the only one!!! My only worry is if i don't send it back, and the firmware update takes a while to be released, and the problem still isn't resolved, then i will be stuck with this phone for the life of my contract.
--
Posted: 2007-10-30 14:31:19
Edit :
Quote
well, as you've already reported, a second phone you tried had the same problem and its pretty much what this thread is about.
your other alternative I guess, if this is really a showstopper, is to take the phone back and cancel the contract until you know this problem is fixed
--
Posted: 2007-10-30 14:34:38
Edit :
Quote
"the first they have heard of it".
classic line,deny all responsibility for it.
--
Posted: 2007-10-30 14:41:25
Edit :
Quote
SE Are aware of the problem trust me, infact SE service centers are taking the most complaint regarding the k850i in phone calls and emails. So i suggest you add another email to them and add pressure onto them into fixing the phone.
--
Posted: 2007-11-05 01:42:35
Edit :
Quote
On 2007-10-25 18:52:59, martuk wrote:
I was having issues with it, until today. I had left the plastic protection on the back till I found a case worth having, anyhow, I didnt think that would effect the amount of light the sensors gets and just to be sure I peeled it away in that corner to be sure and no different, totally dark pics. Today I thought bo**ox to it and took it off totally and hey presto top quality pics.
It worked perfect when i peeled it off ! !:d awesome thanks bro
--
Posted: 2008-03-11 16:33:47
Edit :
Quote
New Topic
Reply
