Sony Ericsson / Sony : Symbian phones : [Updated] - P990 CDA change voids warranty ! - this is CRAZY!!!
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> [Updated] - P990 CDA change voids warranty ! - this is CRAZY!!!
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What I'm really pissed with, and it seems some of you haven't noticed is:
THEY WON'T FIX MY PHONE EVEN IF I PAY!!!
No matter what support center I put the phone to fix in, it'll always go to DataFax in Porto, which is the main SE representative in Portugal, and those guys simply won't touch the phone, WITH or WITHOUT my money.
P.S.: I've only now tried to make a call with it and realized the speaker (the one you put next to your ear, don't know if that's how you call it...) simply doesn't work. So, I basically can't make phone calls with this phone...
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Posted: 2008-03-18 22:29:39
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On 2008-03-18 11:18:09, Muhammad-Oli wrote:
From the Sony Ericsson warranty conditions:
[...]Nor does this warranty cover any failure of the product due to accident, software or hardware modification or adjustment[...]
[...]Tampering with any of the seals on the product will void the warranty[...]
Isnīt software update (by SEUS) some kind of modification?
He is still using genuine SE software, without any source code changes. Itīs just another version of it. Make sense?
[ This Message was edited by: burmistrz on 2008-03-18 22:09 ]
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Posted: 2008-03-18 23:07:56
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Yes it does
And I guess that's why those stupid SE people can't see it
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Posted: 2008-03-19 00:34:14
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On 2008-03-18 22:29:39, DJ_Snake wrote:
No matter what support center I put the phone to fix in, it'll always go to DataFax in Porto, which is the main SE representative in Portugal, and those guys simply won't touch the phone, WITH or WITHOUT my money.
..I just assumed it would be possible to find another repair- shop.
But this is bad. You really should take it further in some way.
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Posted: 2008-03-19 12:01:22
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From all this money you have wasted you could have bought a new phone
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Posted: 2008-03-19 12:07:30
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Another SE support employee chiming in, I see..
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Posted: 2008-03-19 12:39:15
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I wouldn't think so, im just stating a fact. Sorry for having a view.
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Posted: 2008-03-19 12:49:02
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I'm joking. Come on..
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Posted: 2008-03-19 12:55:35
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On 2008-03-04 13:18:51, DJ_Snake wrote:
Believe me, if they don't fix my phone, I'll take the warranty there and they'll have to explain to me how CDA changing broke my keys, even if they don't fix it after. Why are there so many stupid people in telecommunication business? Man...
Did you buy the phone SIM free or did you get it at a reduced purchase price with a contract?
If it was with a contract you may well find that changing the Firmware / Software breaches the terms of your contract and invalidates your guarantee. Reason being the networks want you to have their branding and use their portals. It used to be the case that when you read the small print you did not even own the phone!!!!! Always read the small print before messing with a contract phone, Network operators do NOT want you taking off their branding.
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Posted: 2008-03-19 13:06:03
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Muhammad-Oli Posts: > 500
On 2008-03-18 23:07:56, burmistrz wrote:
On 2008-03-18 11:18:09, Muhammad-Oli wrote:
From the Sony Ericsson warranty conditions:
[...]Nor does this warranty cover any failure of the product due to accident, software or hardware modification or adjustment[...]
[...]Tampering with any of the seals on the product will void the warranty[...]
Isnīt software update (by SEUS) some kind of modification?
He is still using genuine SE software, without any source code changes. Itīs just another version of it. Make sense?
Yes it is a modification, but it is written somewhere in the terms and conditions that a SEUS update does not void the warranty.
You're acting like I am SE and I'm at fault here. I'm not. I'm just a user like you guys and all I'm saying is what SE state in their warranties and terms and conditions. There are no holes that you will find in it. Its solid because I bet SE have been duped many times before. Just don't shoot the messenger eh?
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Posted: 2008-03-19 13:15:19
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