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< Esato Forum Index > Sony Ericsson / Sony > GPRS, WAP, MMS and Email setup > 02 MMS problems - "user barred" msg Bookmark topic

Still no success with O2.
Was told it was a software download prob at their end and to wait 24hrs and power my phone off/on. Still no MMS and they are again ignoring my emails. Maybe it's time to change networks............
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Posted: 2003-04-06 11:54:00
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It's true that GPRS takes 24 hours to be added otherwise it won't go on successfully. It's quite probable this is where you are stuck.

You could try calling up and asking to be transferred to Data Services, they are the boys for GPRS/MMS problems.

Jalu
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Posted: 2003-04-06 12:12:00
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Anyone who's had trouble getting a useful response from e-mail support and refuses to call the expensive helpline should try asking about activating GPRS and MMS at an 02 store. When I tried this, the assistant made the telephone call for me (saving me a few quid; she was on-hold for the best part of 5 minutes).

Within 5 hours (and a handset restart), I'd got the blue triangle icon and GPRS was working fine. However, although the assistant definitely specified the activation of both GPRS and MMS (seemingly without complaint on the other end of the phone), I'm still waiting to see if the 'user barred' message will be lifted on MMS...
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Posted: 2003-04-06 17:52:00
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I've never had any probs with GPRS. It's MMS that is the problem. No one seems to know what to do. As soon as I think I've found someone that knows what they're doing they stop responding to my emails. I've been dealing with data support but now have the same problem with them.

I've been with Cellnet/O2 for 15+ years without any problems. I'm going to look into the other networks now cos I can't be bothered with them anymore.
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Posted: 2003-04-07 21:21:00
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Just let me tell you a true story...

You know there was an offer offering 50 free MMS messages (in the UK) until 30 March when you register for MMS? Well, I've signed up about one week before the closing date, and surprise, surprise, MMS was 'barred' until AFTER 30 March.

When I sent an MMS after March, it costed me 35p again. Fan-bloody-tastic.

O2 is beginning to piss me off now. Doesn't apply to Jalu - he's nice
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Posted: 2003-04-07 21:31:00
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You're right there. Jalu seems to be one of the few that know one end of a phone from the other.

I'm gonna try again with them tomorrow, then I'm giving up.
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Posted: 2003-04-07 23:22:00
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I had my pre-pay gprs/mms setting sent from the se web site and they did not work (wrong apn), so I had them sent from the o2 site and these are right.
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Posted: 2003-04-07 23:35:00
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@nsingleton

Your best bet is to phone up and ask to be transferred to Data Services.

They are absolutely the best people to speak to - I have no doubt there are good people on your specific service providers team but it's hard to get to those specific people. It's like me on Prepay - I've been there a while and I know a lot but if I didn't post here, you wouldn't know I exist.

However, it's Data Services job to know about this stuff in detail, so ask to speak to them and you'll probably have more luck. Email is nice, but sometimes the phone gets more done.

Jalu
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Posted: 2003-04-08 00:42:00
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o2 online are the devils lol tip email o2 fridays they reply the next day! well they do to me maybe cos im a postpay customer :) This message was posted from a WAP device
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Posted: 2003-04-08 03:38:00
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The bottom line is, the charge to the ALL Member Services should be scrapped! I won't call them again until they're doing something about the hold, so now I'm relying on Jalu!

I salute you, Jalu!

[ This Message was edited by: ardman_ryan on 2003-04-08 08:12 ]
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Posted: 2003-04-08 09:09:00
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