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well said joneill18.
mr Joe Nokia does all ours heads in, so much so that we cant wait for the day that sum1 strolls through my shop door that actually knows something.
i love it when people think they know, thats always good to put em right.
my fave question at the moment is "Is it free to use bluetooth?"
fatreg
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Posted: 2004-01-01 16:17:16
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fatreg + other Phone retail people
My favourite shop for a while was the CPW branch in Bath. They had a chap there who really knew his stuff and he was friendly - this in the days when GPRS was just being introduced and I didn't know that that my Nokia 8210 was not GPRS capable but it did have IR. He very quickly showed me how to set-up dial-up with my Ericsson MC218 (this was about 1999) using IR. Also in those days networks allowed data calls to be included in the monthly free call allowance (remember that?). Also I recently visited the O2 shop in Farnborough and again found the store manager to be very knowledgeable and friendly (owned an XDA II and knew enough about the P900). However, at my local Orange shop in Camberley the young man was more interested in chatting to the other (very good looking!) sales lady then talking to me about line 2 on the P900 - I wonder why?
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[ This Message was edited by: Jah on 2004-01-01 15:58 ]
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Posted: 2004-01-01 16:47:22
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The majority of people working in mobile phone shops are either there because they are working part time whilst studying, looking for a career in mangement or working full time, because they do not have the education to get a better paying job (and i cringe when i write it).
Yet it seems that people expect the staff to have an inate knowledge of the technical working of mobile phones. Firstly, no commission is paid for explaining to somebody how to connect an ipaq to there pc and mobile whilst at the same time making a cup of tea. In the mean time colleagues are making sales in that hour that may earn them 50 pound commission.
Lets face it, the stupid person id the one walking into a mobile phone shop asking how to connect an ipaq to there pc and mobile whilst at the same time making a cup of tea.
Do you believe that this person really knows how to do that just because they work in a phone shop. Or are you simply trying to say 'look at me aren't I a clever f#@ker, I know more than you, and I don't work for phone shop'. If you an esato user then you surely know how to use the internet.
Believe me if you worked in a mobile retail shop with no interest in mobile phones, would you slave around trying to find the latest connectivity information, just to show some pompus 'know it all' how to connect there phone so that in two days they can come back and shout at you because they have been charged 70 pound for browsing the internet for 2 days.
For 4-6 pound an hour believe me it is not worth it, just look at newbie posts and the answers that the majority of them get, 'use the search' or 'are you stupid'. Now just imagine answering those posts for 8 hours a day, four days a week, and if your really unlucky 6 days a week.
As the old adage goes, pay peanuts, get monkeys.
If you are with Orange then just call 156 and ask for level two or three support, these are the ones who are paid £5 an hour to answer these questions.
[ This Message was edited by: yadangwhite on 2004-01-01 16:40 ]
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Posted: 2004-01-01 17:34:23
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@immy: how did you find the staff when you went to the O2 store in Clydebank (Glasgow) for your P900? As I've mentioned before, I work for another Glasgow O2 store. To be honest, in my experience, most mobile retail employees know enough about the phones to sell them to the vast majority of people. I'd class myself as one of the... let's say "geeky" employees. I've a keen interest in mobile technologies, data, etc (I've got a P900, XDA - getting an XDA II at the weekend), and so when I'm working the hardcore technical questions are passed onto me. Doesn't mean I can answer them ALL of the time, but I think I can satisfy most of the more demanding customers.
Whether or not your experience is a good one is pretty much just down to luck. If you go in and talk to a retard, then bad luck - perhaps if you'd've gone in 30 seconds later/earlier you'd've spoken to someone who's really down with all the hot tech who would've wowed you.... pity really.
But, as people said, there's never any commision for knowing how to route data over Bluetooth using a PDA & IrDa... so most don't! (For the record, I'm not paid on a commision basis).
Cheers!
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Posted: 2004-01-01 19:24:05
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There seems a lot of anger in the world today! Some of the staff in my local link/cpw/pc world treat you as if your just an interuption to them reading the paper....but we shouldnt tar everyone with the same brush. I drive a truck but i'm not a thick yob. Treat people politely and expect it in return, if the staff are useless they dont get my hard earned wedge...
HAPPY NEW YEAR
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Posted: 2004-01-01 20:01:11
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i like to say that the girl in the O2 shop in the centre of manchester was very nice.
i'd heard about the free p900 and just went in and said i wanted it. she said she couldn't sell it til tomorro so she let me reserve one.
the next day i went in - she handed me the phone to play with - then admitted she knew f**k all about how to work it saying that it scares her!
no hassle!
i even asked why o2 was doing the phone for free when other places were charging £300 - she just said she didn't know! bless her!
she was very very attractive too. hold on! her names on the reciept...
so if any1 runs into dee ashworth say hi from me!
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Posted: 2004-01-01 20:10:35
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I think people are getting a bit mixed up with why prime high street locations sell phones.....its not for the likes of ''us'' - we are hardly likely to pay the prices anyway eh? - let alone go searching for advanced tech support from poorly paid saturday staff.
I was honest to the chap in Orange shop and said i'd seen/read loads on the p900, getting one through an internet outlet, just here to measure one up in real life. He was totally fine about it and we had a two way conversation about what different things we look for in a phone. needless to say when ''joe nokia'' came through the door after ''beckhams'' phone he dropped me pretty quick, but my mission was acomplished....!(and all this on the last shopping day before christmas, it was utter hell out there!)
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Posted: 2004-01-01 20:16:03
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I don't think that it is fair to say all mobile phone shop staff are thick or idiotic. There are no doubt many who are very clued up on some of the more esoteric points of the mobile phone world. Having said that I definitely think that there is a cause for anger when one is treated as a child by some of the staff members of the afore mentioned shops.
I am not advocating that each individual staff member should know everything about everything, just that there be a decent spread of knowledge within each shop.
Equally it isn't intelligent for someone to wander in and ask questions to which they already have the answer to. It really isn't clever and quite frankly constitutes a waste of time. If one really wanted to educate people on mobile technology then perhaps a job in one of these shops would be the best avenue?
[ This Message was edited by: scotsboyuk on 2004-01-02 04:31 ]
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Posted: 2004-01-01 20:16:29
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I dont know about you but after a while traversing the average UK high street i cant muster the braincells to pose long, complicated questions - i'm thinking mostly dark thoughts about life, and I would guess 90% of sales staff are bearing up only slightly better!
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Posted: 2004-01-01 20:36:51
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1st of all:I wish u a Happy New Year-this is my 1st post in 2004..most of them r incompentent but thats cuz the job is shity. Why should they try harder2learn anything than minimum when u just wanna do smtng more than this.I dont mean2put nobodys job down but its more2life than being a salesman in a shop.PLUS the fact they sell a product,the phone but if u r interested in service,u gotta ask the provider.We have some special shops,called Expert Centers for geeks like us.
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Posted: 2004-01-01 20:37:29
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