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O2 CS 08702 410202
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Posted: 2003-12-26 10:05:33
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i got a problem with o2.
i managed to change my contract down last month when i purchased my p900 on the o2400 for free in Dec 2003 within a couple of days. they said the change will be effective from next month which is jan 5th 2004 (my Billing date).
just got my bill and they have charged me the o2400 plan for last month (dec 2003) and this month (jan) so my bill is £93.39 which includes about £3.00 worths of call as i went over my inclusive minutes.
Below is the summary:
O2 400 :
05 Dec 03 - 04 Jan 04 38.30
O2 400 :
05 Jan 04 - 04 Feb 04 38.30
ree 400 Message Bolt On Promotion :
05 Dec 03 - 04 Jan 04 0.00
ree 400 Message Bolt On Promotion :
05 Jan 04 - 04 Feb 04 0.00
O2 Data Sense :
05 Dec 03 - 04 Jan 04 0.00
O2 Data Sense :
05 Jan 04 - 04 Feb 04 0.00
ITS- Subscription is free :
05 Dec 03 - 04 Jan 04 0.00
ITS- Subscription is free :
05 Jan 04 - 04 Feb 04 0.00
Total Services 76.60
Also, when i look at the UNBILLED MOBILE INCLUSIVE ALLOWANCE DETAILS in the online billing @ o2.co.uk, my unbilled usage is
Speak 25 Xnet Off Peak No Rollover MPN 00:25:00 00:00:00 00:25:00 0.00
Speak 500 Off Peak No Rollover MPN 08:20:00 00:00:00 08:20:00 0.00
Whats does this mean and what shall i do?
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Posted: 2004-01-07 11:30:16
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Okay, i have just called o2 Cust Services and they comfimed that i am on the o2 LeisureTime 500 @ £15/per month, but have been charged for the o2400.
so she said they will credit my account with £30.
+£45 for o2400
-£15 for o2 Leisure time.
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Posted: 2004-01-07 12:15:03
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with respect, that would have been the first thing I did before writing here. glad you got it sorted anyway
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Posted: 2004-01-07 12:20:50
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So whats the best way of checking free minutes with o2. And what number should we call for o2 customer services?
Be advised I am only askin those who bought from an o2 shop.
ps how many of you guys succesfully got account management working?>
Rgds Liam
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Posted: 2004-01-07 13:34:10
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Customer services number is 08704443333, that's what it says on my bill anyway and I got my p900 from an o2 store.
Not sure how to check remaining minutes, although I too would be interested.
I've just registered with the Account Management o2 service. Just awaiting confirmation now.
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Posted: 2004-01-07 13:50:28
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be prepaired for a long wait
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Posted: 2004-01-07 13:53:59
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Too true. I called them yesterday, selected option 2 to make a complaint and was still left holding on the line for almost 15 minutes!
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Posted: 2004-01-07 14:26:38
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i don't understand the point of that account management website.
you can check your bill online from the normal o2 website
www.02.co.uk
you can also see how many free mins you have left.
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Posted: 2004-01-07 20:13:42
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Apologies for bumping an old thread, but has anyone tried downgrading their tariff recently?
I bought my P900 at the link in December and am perfectly happy to wait 3mths before I downgrade. I gave O2 a call a couple of days ago to confirm when I should call to do this (so I don't let it slip over to 4mths, etc).
The CSR I spoke to said I can only change down after 3 payments have been taken and, as the 1st payment was £90 for months 1 and 2, I must therefore wait 4mths before downgrading...
Has anyone heard this before or do you think I got through to someone without a clue?
Thanks,
William.
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Posted: 2004-02-06 23:43:45
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