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sorry 2 hear bout your case william, but that is true in that case, jus glad 2 c these jackasses in here realise this, and cant wait 2 they find out their contract has been extended, i remember u guys going on bout terms and conditions, and it not saying u could switch ur tariff down, but how long is the contract u sign for? 12 months, and it states the calling plan quite clearly on the contract, so legally o2 dont have 2 let u switch down at anytime at all in ur 1st 12 months
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Posted: 2004-02-08 15:01:10
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Right... Just to clarify a few things:
O2 is split into 2 parts - the network, and the service providers. Obviously all O2 users use the same towers and infrastructure, but they certainly don't all share the same service provider or billing system. Basically, if you connect now in an O2 store you'll most probably be connected to a billing system called Geneva, or - on some occasions - DISE. These are both O2-run billing systems.
However, if you connect through other stores you may very well be connected to a non-O2 billing system. For example, Phones4U may connect you to SinglePoint. You will still use the O2 network, but SinglePoint will deal with your tariff/billing, etc. As for the link, I'm not sure who/what they connect to. I have a feeling it might be DISE, but I'm not 100%.
The service provider is who decides whether or not you can change down your tariff, not O2 (unless you purchased from an O2 store, or perhaps some other retailer).
The procedure on O2-run systems is that you can change down after 3 months have been paid. Since you pay your line rental one-month in advance this means that if you connected on the 1st of February you could change down on the 1st of May.
The phone number for customer service then depends on your billing system.
If you were connected manually in an O2 store (which means they wrote out the contract and phoned your connection through) you'll most probably be on DISE. Customer services will then be on 0870 444 3333.
If you were connected through the computer, to Geneva through the O2 Gateway portal your customer services will be at: 0870 241 0202.
O2 Online Post-pay is: 0906 302 5151
O2 Online Pre-pay is: 0906 302 4141
O2 non-Online Pre-pay is: 08705 678 678
Hope this clears it up.
Cheers!
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Posted: 2004-02-08 20:54:22
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Phones 4 u dont use singlepoint, or shud i say swindlepoint anymore, they use o2 direct
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Posted: 2004-02-11 22:46:01
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Quote:On 2004-02-08 20:54:22, josepho wrote:
The procedure on O2-run systems is that you can change down after 3 months have been paid. Since you pay your line rental one-month in advance this means that if you connected on the 1st of February you could change down on the 1st of May.
Thanks for the info josepho.
But as line rental is paid one month in advance, why can you not, in your above example, change down on the 1st of April (or a few days after). You would have paid 2 months line rental on the 1st of March (for 1st Feb to 1st March and 1st March to 1st April) and a further 1 months line rental on the 1st of April (for 1st April to 1st May). Or are you saying that you could phone during April and the tariff change would be active from the 1st of May?
Thanks for your help - I just want to avoid paying a fourth month of O2 400 if I can avoid it
William.
[ This Message was edited by: William_UK on 2004-02-13 04:53 ]
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Posted: 2004-02-13 05:52:29
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Hmmm... I'm never very good at working out those sorts of things, but I guess you should be able to have the tariff change become effective from May 1st, since that'd be the forth month.
As for Phones4U, you're right... they mostly now also connect to O2 Direct, onto the Geneva billing system I believe. Personally I don't think any O2 customers should be connected to SinglePoint. Since it's owned by Vodafone I think there's a conflict of interests there, wouldn't you agree?
Anyway, any more questions, just ask.
Cheers!
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Posted: 2004-02-14 00:35:08
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Hi ppl, I b new to these boards. Does anyone know of any good deals to get the P900 on o2? Cos the cheapest I seem to find is £300 for the handset, even on a £45 a month contract? Is this what everyone else is finding? And shitty o2 online aren't even gonna do it, forcing me to come off their great £20/month contract with 500mins/50xnet and 500 text grrrrrrr (sorry that was just a rant).
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Posted: 2004-02-14 01:52:33
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bump...
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Posted: 2004-02-15 02:15:07
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Well, I'm not sure if O2 Online aren't gonna do it at all. I'm pretty sure they had it at one point. Thing is, O2 UK have been out of stock of them for ages... online, over the phone and in the retail stores, so they won't currently be offering them. If you wait a few weeks you might find that they do get them, unless you've been told 100% that they won't be.
I haven't seen any other deals on it... but to be honest I never look.
Cheers!
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Posted: 2004-02-15 20:21:31
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