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'Apple admits to iPod Nano faults'- BBC News
Electronics firm Apple has admitted there have been problems with its new iPod Nano music player, after a string of complaints about damaged screens.
The smaller version of the popular iPod was hailed as a design breakthrough when it was unveiled a few weeks ago, with the cheapest model costing £140.
But users are now asking whether it is too fragile for everyday use.
Apple has conceded there is a problem with one batch of Nanos and is offering buyers full refunds or replacements.
However, it has refused to say how many of the gadgets are faulty.
Until now, the burden of compensating people who bought the faulty devices has rested on retailers.
Owners are complaining about cracked, scratched or inexplicably failing screens, sometimes within hours of buying the machine.
FULL STORY FROM THE BBC
http://news.bbc.co.uk/1/hi/technology/4286294.stm
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Posted: 2005-09-28 10:26:06
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Apple responds to iPod nano screen concerns
http://www.macworld.com/news/2005/09/27/nanoscreen/index.php
Since being introduced almost four weeks ago the iPod nano has taken the MP3 market by storm, earning accolades from reviewers and industry analysts alike, but not everyone is completely satisfied. Some customers have complained about scratched and/or broken screens on their iPod nano, leading one user to even set up a Web site to outline his problems.
Apple’s Senior Vice President of Worldwide Product Marketing Phil Schiller said there are two completely separate issues going on here. One is the broken screen and the other is the complaint about the iPod screen scratches.
iPod nano owner Matthew Peterson setup his Web site, flawedmusicplayer.com (formerly ipodnanoflaw.com), to share his grievances about his broken iPod nano screen. Peterson invited others to send in pictures of their iPod nano screens, which he posted to the Web site.
In addressing the broken screens, the first of the two issues, Apple said that they have tracked down the problem.
“This is a real but minor issue involving a vendor quality problem in a small number of units,” said Schiller. “In fact, this issue has affected less than 1/10 of 1 percent of the total iPod nano units that we’ve shipped. It is not a design issue.”
Schiller said that if customers find they have this problem, all they have to do is contact AppleCare and their iPod will be replaced.
The second issue deals with complaints posted on Web sites that say the iPod nano screen scratches too easy, perhaps even being more susceptible to scratching than previous iPod models.
Apple said that the screens on the iPod nano are made with the same material that is found in the company’s fourth-generation iPod, which, to date, is complaint free.
“We have received very few calls from customers reporting this problem – we do not think this is a widespread issue,” said Schiller. “If customers are concerned about scratching we suggest they use one of the many iPod nano cases to protect their iPod.”
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Posted: 2005-09-28 10:32:40
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Apple's iPod Nano screen woes deepen - The Register
OK, let's see if we can find some good news about the iPod Nano. Hey, here's some: Jim Allchin, head of Microsoft's Windows division, bought one the day it came out. Talk about sleeping with the enemy!
Umm...oh. He says it stopped working after a day. "They have moisture issues," he said. (You're really not supposed to take it into the shower, Mr Allchin.)
OK, er... the high street chain Dixons says it was selling an average of five per minute over the weekend. That's more like it! Except... the story that first appeared here last week, about how amazingly easily the screen scratches, has spread far and wide, and so far down the food chain that even local and national newspapers have written about it. Oh dear.
More importantly, the post on Apple's discussion boards discussing the issue has grown from 188 posts to 583 (at last count), and now includes people who have cancelled their orders. Ooooh dear.
http://www.theregister.co.uk/[....]/27/ipod_nano_more_scratching/
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Posted: 2005-09-28 10:38:12
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So apart from the screen scratching easyly, does the actual body get scratched?
This message was posted from a Z1010
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Posted: 2005-09-28 11:49:01
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Bearing in mind that the iPod nano is made from exactly the same materials as all previous iPods (with screens), there's no reason to believe that these models are any more or less scratch prone than previous models.
I can't vouch for the nano as I don't own one, but my current and my previous iPods (spanning 3+ years of use) are almost scratch-free. Certainly nothing any worse than I would expect from daily use of any electronic gadget (including my mobile phones.)
Maybe I just take better care of my gadgets, but none of my mobiles, my iPods or my PSP has scratches that bother me - and I'm VERY fussy about such things!
Apple have acknowledge now that there is a problem with the screens on a very small 0.01% of nano screens, which will be replaced under warranty. The scratching is a separate matter, and personally I believe its more down to how well you take care of it.
All plastic/polycarbonate/metal products can be scratched if they come into contact with harder abrasive materials. (Grit on table tops and in pockets, metal studs on jeans etc.)
Also, the black iPod nano is outselling the white by a considerable margin. I would assume that marks show up on black more than white if my PSP is anything to go by.
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Posted: 2005-09-28 12:35:26
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Quote:
On 2005-09-27 10:50:22, batesie wrote:
doesnt look good for the Nano or should i say
Nono
cheesy.... that was a very cheesy line
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Posted: 2005-09-28 17:24:31
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Restore your iPod nano to new condition with a $4 can of Brasso
Step-by-step "How-to" with before and after pictures! Works well!
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Posted: 2005-09-28 23:01:08
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