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If I were you I would consider escalting your complaint to ofcom.
their website is
http://www.ofcom.org.uk/
Email them and cc NTL as well. This might help to get things going.
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Posted: 2006-12-18 15:21:22
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yeah i plan on doing this but fatreg said to wait 14 working days from when i sent MR NTL an email and then start these things up.... basically i would sooner get it sorted asap... should i wait or do the ofcom thing striaght away?
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Posted: 2006-12-18 15:23:29
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Check out this page:
http://www.ofcom.org.uk/complain/landline/
Tells you exactly how to act.
All companies must belong to an Alternative Dispute Resolution (ADR) scheme. The ADR scheme acts as an independent middleman between the company and the customer. If the company’s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation.
You should find details of the company’s ADR scheme either on the back of your phone bill, or available from the company’s customer services staff.
Please note:
ADR schemes are meant to supplement, not replace, a formal complaints process, so you can only use your phone company’s ADR scheme if:
You have tried to make a formal complaint to the company and had no success AND 12 weeks or more has passed since you first complained to the company OR;
Your phone company has written to you to say they’re not going to do anything else about your complaint - a so-called “deadlock” letter.
For further details or for updates on your complaint to an ADR, you should contact the ADR directly.
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My Ebay Items[ This Message was edited by: jcwhite_uk on 2006-12-18 14:33 ]
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Posted: 2006-12-18 15:31:54
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cheers jcwhite
i have sent them a formal email if that counts.... sent it to Mr NTL .....
but no response as yet... i cant see one coming either.....
im buggered here aint i.....
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Posted: 2006-12-18 15:35:47
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right a result!!!!
i thought (for some strange reason) maybe its teh people im talking to not NTL itself.... so i rung again (just now) and got through to a nice girl who talked me through everything since october.... so she admitted tehy ahd wrongly billed me to the sum of over £300 over 3 months
- job done.... she then went through telling when and where credits werre applied to my NTL account,,, so i made a payment for the two months i have missed off £68 (2 x 3 for £30 and £4 non-direct debit charges) - which im happy with and now theyre switching my interent back on
i feel like im taking crazy pills or something coz some of the customer representatives have said my account doesnt show 3 for £30, some shows me having totally different packages etc.... also some people just litterally hung up on me etc...
reading this whole thread from start to finish gives me a bad head tbh
but i did get the girls name on teh phone, sadly she told me it wasnt company policy to give me her phone number also...
at least its all sorted now.........................until my next bill
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Posted: 2006-12-18 16:40:08
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Well thats good to hear that your sorted for now at least!
If you want to take my advice i suggest you leave NTL and Switch providers!
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Posted: 2006-12-18 16:42:00
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Should have got her to email you confirmation fella, that way you have it in writing and you have her name confirmed and an email address for any future problems!
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Posted: 2006-12-18 16:44:39
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sh!t
J-J your right! i did get her name.... but you are right mate.... i hope i aint had my pants pulled down now
oh well, lets concentrate on teh important things in life from now on..... ring ring ring ring ring ring ring banana phone!
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Posted: 2006-12-18 16:50:12
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Result!!!!
just received from NTL
Dear Mr Walbyoff
Thank you for your email to Steve Burch regarding your account. I am sorry
but I we do not have any record of your previous correspondence from the 7
December being received in our office.
I have checked your account history and find any errors on your account were
corrected on the 27 October and applied to your November statement.
I would like to thank you for your positive feedback for Melissa, I will
pass this on to Melissa and her manager.
Please accept my apologises for any frustration this matter may have caused
and I trust this has resolved the situation for you.
Regards
Julie
Julie Monaghan
Chief Executive Office
kinda nice to get a response... makes you think there might actually be someone out there listening
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Posted: 2006-12-19 21:14:56
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Well thats a result then!
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Posted: 2006-12-19 21:17:04
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