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simion_levi Posts: 291

Have you got the docking station plugged in?

Unplug then try to install PCS software. I know this affected some people when we received the first P800 version of PCS about a year ago.

Plus remember to disable firewalls and AV software too, just in case.
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Posted: 2003-11-23 11:37:24
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frankish Posts: 9

- I've tried the installation with and without the docking station, with and without the AV running, always with the same problem.

I managed to install PC Suite on a friends laptop - his is the same Tecra 8200 running the same w2k - so I'm wondering if this is something left over from Nokia PC Suite or Palm Desktop, both of which I've uninstalled.
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Posted: 2003-11-23 12:13:10
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puddytatpurr Posts: 36

I had exactly same problem frankish, but everytime i tried to get it all conncted together - it crashed my (PC) system. I even reformatted my hard drive and tried it before installing any of the drivers for my hardware (such as audio and visual drivers) again, my system crashed! After a while I posted a cry for help on my-symbian and was advised to buy a MSD reader that plugs into my USB port!

I won't be able to do all these online updates that appear to be on the way and I can't sync with any of the software on my PC, but I can now download software for the phone onto my memory card and install it onto the phone.

My P900 is on the way and to be perfectly honest, I'm expecting the same problem with the new PC Suite. SE say it's a PC prob, the comp shop are absolutely baffled especially as I tried PC Suite with NOTHING other than windows loaded (hence, no software conflict)!
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Posted: 2003-11-23 12:23:38
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Jah Posts: > 500

frankish

Nokia PC Suite

My colleague at work has not been able to unistall all the components of his Nokia 6310 PC Suite - therefore I would not be surprised if your version was fully uninstalled.
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Posted: 2003-11-23 12:43:29
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frankish Posts: 9

- I went through the registry and deleted anything to do with Nokia, mRouter, etc.

Still no joy - that makes 3 weeks I'm trying to install the PC Suite software...
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Posted: 2003-11-24 05:47:58
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frankish Posts: 9

- I still cannot install PC Suite and SE have not replied to emails for over a week.

Does anybody else have any ideas?
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Posted: 2003-11-28 03:29:47
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mustu Posts: 495

Ok here is what I did to get it working.
Just reinstall XP on your comp./I know its a days job but that is the only thing that will help.
Trust me I know is a hard thing to do but that will get it working.

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Posted: 2003-11-28 06:36:19
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frankish Posts: 9

- thanks for the suggestion but I have w2k on my machine. I cannot reload w2k as it was loaded part of a massive image that would take 1 week to restore.
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Posted: 2003-11-28 06:58:00
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puddytatpurr Posts: 36

my p900 arrived this morning - HOORAY - and i installed the pc suite ok, but when i tried to install the drivers for the cradle, my system crashed, just like it used to with the p800!

i've tried doing this on a totally clean hard drive, but same thing happens, anyone got any ideas??
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Posted: 2003-11-28 16:31:18
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frankish Posts: 9

In case anybody else has the same problem, I finally solved it by downloading and running Registry Healer (www.fixregistry.com/regheal).

Once I ran Regsitry Healer (you have to pay $20 if you want to fix more than 20 registry problems - I had 1000+) I was finally able to run the mRouter installation from PC Suite without the installation crashing.
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Posted: 2003-12-07 09:41:33
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