>
New Topic
>
Reply<
Esato Forum Index
>
Sony Ericsson / Sony >
Symbian phones
> Bo' celestica!
Bookmark topic
i've a feeling ofcom won't touch it my friend... try one of the "judges" in your Sunday papers, they seem to get results with this sort of thing...
--
Posted: 2004-02-21 04:20:16
Edit :
Quote
www.otelo.org.uk have agreed to take it on as a test case against cpw! they said they cant make any promises but they are going to try as they are the ombudsman for cpw, but if i dont get anywhere i will try your advice thanks. fingers crossed!
--
Posted: 2004-02-21 22:26:15
Edit :
Quote
Does anyone know if there is any legal obligation from Orange or whoever the network operator is to change the phone, or sort out a repair themselves. The information Orange Customer services fed me was that the warranty is a 'manufacturers warranty' and it's perfectly legal and sufficient on their part to simply pass on Sony E's support number when an issue arises with the phone.
Pity they didn't tell me about this when I was buying the phone, I'd have bought elsewhere !!
As far guy who says their customer service ihas been tip top. I'd suggest you do a search for 'T68i no access problem' and see hiow helpful Orange have been with others who have had same issue ... NOT VERY AT ALL IN MANY CASES !!
--
Posted: 2004-02-22 03:39:21
Edit :
Quote
I sent my 2 month old Bluetooth HBH-30 headset to Celestica on 10th december 2003.I have heard nothing since. Despite many phone calls at a huge cost to me (I live in Greece), I have been unable to speak to anyone at the company. I notified SE, who told me to email Celestica on either
enduser@celestica.com, or
EndUser@celestica.com. Both emails have been returned to me undelivered. Do I now give up? Any advice welcomed.
Thanks
ipmcrete
--
Posted: 2004-02-29 11:09:42
Edit :
Quote
@impcrete
I have an HBH-60 that I've been waiting for since Nov. 29th. We're practically in March of '04. I think I've been told that I'll get it within 7 days because it was shipped out at least 5 times since I've been contacting them in December. I have already written 2 letters to SE corporate about this. Plan on sending them another letter this time with a threatening tone..
--
Posted: 2004-02-29 19:48:39
Edit :
Quote
Same here.
It took 3 months before I finally got my HBH-60 back. Celestica lost the original, then took several attempts to get hold of a replacement and deliver it to me. When they did, it was loose in a box, with enough dust in the charge socket to suggest it was secondhand. A secondhand headset? Isn't there a hygene issue there?
Anyway, I complained to them again, and got them to send out a new HBH-65.
Funny thing is, I wrote to the Customer Services director at SE, and also spoke to the manager (who finally got it sorted), and they weren't much help either. SE CSA's are fast to answer, and usually helpful, but their management seems to either side with, or despair of, their repair agents.
Anyway, it cost me about £40 in phone calls (on an inexpensive corporate rate) to sort it out; and something like 12 hours of time, which is probably worth more. I think my last attempt will be an open letter to SE's director, copies to every SE-related forum I can think of, to see if they really give a damn.
Damian
BTW, Bigfeat, I tried a threatening tone in the letter to the Director; didn't get much.
SE are contractually responsible to repair your headset within a 'reasonable time' - that's under the terms of their warranty. However, I asked about this in a legal newsgroup (try searching Google Groups), and was told it was a waste of time trying to make a claim in the small claims court to try and get compensation.
Keep hitting SE - they have a spreadsheet of outstanding repairs that they send Celestica, which might have more weight. They're also quicker to answer! Also, demand to speak to a manager, and then ask to speak to the same person each time, so they have responsibility for your case. That's how I finally resolved it.
[ This Message was edited by: dskeeles on 2004-02-29 19:59 ]
--
Posted: 2004-02-29 20:54:27
Edit :
Quote
This forum has really made me worry!! I have had my SE P900 for about a month and so far so good...but I dread anything going wrong with it.
I am paying for the insurance cover that I have had before with and Orange SPV Classic phone that had to be replaced twice, that was done witin 24hrs.
But I dread my P900 going wrong, I hope the insurance works as well for this phone.
Surely there must be a legal responsibilty, perhaps in the 'Goods Supplied' format. A good solicitor could have a field day with this I would think. Is there not a solicitor who is a member?
Sony Ericsson are making a serious rod for thier own backs here as it is VERY bad for business to have so many unhappy customers. One unhappy customer will tell at least ten others.
--
Posted: 2004-02-29 21:23:04
Edit :
Quote
I have the same problem. I sent an HBH-20 to Telford at the beginning of February. 2 weeks later I eventually got through to customer service and was told it was "ready for shipping".
Suffice to say I've spend ages on the phone on various occasions since and have yet to receive a reasonable response.
However, if you wish to escalate the issue, then you could try ringing Telford on 01952 299000 and asking for the Helpdesk supervisor. If that doesn't work then ask for the Telford General Manager - John Sewell - and if THAT doesn't work, ring Kidsgrove on 01782 771000 and ask to speak to Alistair Kelly (who I think is Celestica UK's biggest whitest chief) or his secretary. His secretary is very helpful and will ensure messages are passed on, but the big cheeses may be pushed into rectifying the structural problems at the root of the poor service.
While I'm at it, does anyone have contact details for Sony Ericsson in the UK ?
BTW, the problem with the headset ? I lost the spring under the clip, and Sony/Celestica wouldn't send me a new one.
[ This Message was edited by: dvenman on 2004-03-11 11:15 ]
--
Posted: 2004-03-11 12:14:21
Edit :
Quote
Quote:
On 2004-02-21 00:54:56, shinyspoon wrote:
All I can say is that I use Orange Care on my phone, and its the best policy I've seen! I've always had a replacement within 24 hours, even once on the same day! Top marks to orange. Even the PAYG one is brilliant!
Thats all good and well. I agree Orange's insurance is by far the best out on the highstreet, but in terms of warrenty repair there is not much option in terms of reliable places to take it.
One other thing is that i think Celestica are becoming slower as everyone seems to be taking/sending their phones there now.
--
Posted: 2004-03-11 12:28:56
Edit :
Quote
@Redtooth
CPW have Express Repair Centres that are authorised SE Service Centres on Greenford Road, Greenford, and Finchley Road, Hampstead.
Re: Celestica
In my experience they're no worse than the other manufacturers' outsourced repairers. Just another example, along with the appalling state of customer service, of sub-standard service in the mobile industry!
Dave
--
Posted: 2004-03-11 17:01:47
Edit :
Quote
New Topic
Reply
