>
New Topic
>
Reply<
Esato Forum Index
>
Sony Ericsson / Sony >
Symbian phones
> O2 UK cancel now
Bookmark topic
im curious as to why ppl are so quick to jump down networks throats and leave them when a change like this is made.
i mean, ppl have referenced the t-mob one, well shame hardly anyone actually left the company after all the furore, ppl realised were still cheaper than most! and if going to voda / orange then you also pay IB!
As for this one, i guess you would have to be a heavy International caller for this to effect you, otherwise just stfu and get on with your life. I bet most ppl here dont even call international numbers!
It will only apply to current customers, new customers will have these new charges as part of t&c's. The GPRS charge raise will effect no1 legally due to it being done more than 30 days after notification.
Cycovision - the person you spoke to on the phone was a spanner, as all staff were made aware, its pure incompetence from the person you spoke to tbh.
As ever, if this effects you then ring them up and ask about it.
--
Posted: 2004-04-03 13:26:36
Edit :
Quote
@Morba
I agree with you entirely, I only left T-Mobile because after having been with them for several years (since they were one-2-one), they kept refusing to give me decent upgrades. The last 'upgrade' would have cost me something like £60 to go from a motorola V50 to a non-colour screen nokia (I forget the model number).
On the other hand, I could walk into any mobile shop and get a SE T610 on orange for free with a better price plan (same monthly cost, more free minutes and texts) than the one I was on with T-Mobile. It was no contest for me!
--
Posted: 2004-04-03 14:15:32
Edit :
Quote
It's obvious why ppl "do this" to network providers! It's the same way a company like O2 completely shafts their customers if they breech their contracts! Could u imagine if, for example, the O2 managing director tried to contact a consumer in breech of contract, and was told to "hold for the next available operative", before "Jill from the contract referrals team" tells him the consumer's "legal team are looking in to the implications."
O2 play the game as much as anyone else; do u think they wouldn't seize a likewise opportunity?! Stone-walling, completely different information from operative to operative, are all used to good effect.
I personally can't be bothered to exploit this apparent opportunity, but by no means begrudge the people that do (and no I'm not bitter!)
Furthermore, I don't consider it shameless to try and pull one over on a network provider, even if they have provided u with loyal service for decades! In a perfect World it would be great if loyal customers were rewarded hansomely by providers, but (and I know their are a number of notable exceptions!) often when it comes to upgrades, do u really get the deal u would expect after years of faithful consumerism?! Companies rely on the naivety of a majority of their customers day in day out; with this latest change to International rates they obviously expect to increase their profits...despite apparently breeching THEIR OWN (and dare I say) intentionally ambigious contract. By signing a legal document provided by a service provider, the bottom line is you are playing the game by their rules; they have included every single clause, some through legal obligations, but mostly to protect themselves as a company. Why shouldn't they be held liable to their own creation?!
Tom
[ This Message was edited by: Jim-bob on 2004-04-03 15:06 ]
--
Posted: 2004-04-03 15:57:43
Edit :
Quote
They are breaching their contracts and giving you an option to leave should you wish. Yes we know this, but the point of telling people to cancel now because of it is pathetic.
If Peregrin has that much of an issue with o2 then he should take it up with them himself (which he has).
If it doesnt effect you, then dont worry. He prolly feels really proud that hes about to go start another contract with someone else, more churn, more costs on the network, more costs handed back to the consumer. gg!
--
Posted: 2004-04-03 16:08:11
Edit :
Quote
also i would imagine the raise in cost for Int calling would be due to a contract between o2 and BT being resigned or something similar.
o2 being ex BT they prolly had a good deal for a period of time.
--
Posted: 2004-04-03 16:11:35
Edit :
Quote
Haha, I guess u also assume that O2 truly are getting their "legal team" to investigate?! A multibillion pound company decides to changes International tariffs without any idea of the legal implications? As if. Stonewalling as usual, hoping you'll never phone back again. I don't see this as peregrinum initiating some sort of mass-exodus from O2 and I hardly believe his post on this forum, or even the amount of ppl cancelling their contracts because of this flaw, will result in a significant loss of profits from a multibillion pound industry!
Making consumers aware of their rights, and giving them an opportunity that they are completely entitled to, is hardly the signs of a personal vendetta! Surely it's part of what these forums are for?!
--
Posted: 2004-04-03 16:33:47
Edit :
Quote
Haha, I guess u also assume that O2 truly are getting their "legal team" to investigate?! A multibillion pound company decides to changes International tariffs without any idea of the legal implications? As if.
No, i expect you spoke to some clueless person who didnt have a clue what you were talking about.
As for making consumers aware, if o2 were doing there job right then they would make every effected customer aware themselves. Much like t-mob were meant to of done (i cant remember what we did but something was sent out i think).
And your right, the amount of ppl that will actually cancel from this will not effect the company, however it is still a loss to the company, maybe a small loss, but lots of small loses make a big loss.
And i thought the idea of this for was for P*00 related chat. General forums can be found
here
--
Posted: 2004-04-03 16:41:21
Edit :
Quote
I guess we just don't see eye to eye here!
"And your right, the amount of ppl that will actually cancel from this will not effect the company, however it is still a loss to the company, maybe a small loss, but lots of small loses make a big loss."
I imagine something fairly drastic would have to happen to stop O2 from recording a profit this year, and nowhere near a big loss.
"No, i expect you spoke to some clueless person who didnt have a clue what you were talking about."
Surely that's part of stonewalling? Not telling your employees simple information, especially when it regards a consumer's legal rights.
--
Posted: 2004-04-03 16:50:45
Edit :
Quote
if o2 dont tell their staff about something as significant as this (it will prolly get some space in one of the daily rags) then i would be well suprised.
anything that will effect call volumes has to be known and communicated, specially if there is frontline agents taking calls about something they dont know about. i strongly believe it was a pants CSA who shouldnt even be taking calls that was spoken to, how do i know? i sit near enuff incompetent (imo of course) and speak to enuff incompetent staff that take calls (not for o2).
--
Posted: 2004-04-03 16:58:50
Edit :
Quote
'As for making consumers aware, if o2 were doing there job right then they would make every effected customer aware themselves. Much like t-mob were meant to of done (i cant remember what we did but something was sent out i think).'
Some customers recieved a letter about the itemised billing change and the opportunity to cancel without penalty, which was of course absolutely fair and above board. I personally didn't recieve one
--
Posted: 2004-04-03 17:51:53
Edit :
Quote
New Topic
Reply
