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> Vodafone! What a complete bunch of *
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I never get abusive towards the person at the end of the phone, I never swear, but I am certainly firm, and get my point across.
I 99% of the time will ask for the call to be passed to a senior supervisor, or manager.
I am livid, due to the fact that they are asking for money (albeit a small amount) which I do not owe them, and never have owed them, in order for them to provide me a service for which I have already paid.
It is no different to your Power Company asking you for another €40 that you do no owe them or they will not give you any more electricity. Would you sit in your cold dark house and think, ahhh well, it's not the poor person at the end of the phones fault? I somehow don't think so.
My point is, I spoke VERY calmly, and politely to the person and gave them all the reference numbers for the account, and the payment references, and explained the £15 was nothing to do with me. I asked if they could tell me what the £15 for for. After explaining this to 2 people, and both of them saying they agree it's nothing to do with me, they still insist the only way for them to 'help' me was for me to pay the £15 and I would get it back as a credit 4 weeks later.
So you think I should say, "ok no problem, here's some money' What if it was £150 and not £15? still the same, it's nothing to do with the amount, it's the principle. The people in the customer service dept, should employ some common sense, and actually use their brain, everyone has one, and I am not discussing rocket science with them.
David
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Posted: 2005-04-27 11:29:33
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..and yes I agree, many people that do call customer service depts are wrong, and try to get something for nothing, I work as an Accounts Director, I see it every day, but I do know this, if I or someone in my company is wrong, and someone calls in and talks about it, we apologise and admit it, and sort it.
One of todays worlds problems, is no one ever wants to be wrong, and "what ever the computer says is correct", evern although SomeONE had to tell the computer the wrong info in the first place.
David
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Posted: 2005-04-27 11:34:12
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The computer locked your line and not by some idiots.Any account that is in arears the system will lock them.If you speak to Vodafone,I am sure they can unlock your
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Posted: 2005-04-27 14:00:16
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Have some of the people replying to this post not actually read the thread from the beginning????
My WHOLE POINT is i called them and asked what the problem was , they told me, and I PROVED that the alleged money owed was NOTHING to do with me. They still refused to unlock the line unless i GAVE THEM MONEY which i did NOT owe them, even although they AGREED with me that it was nothing to do with me.
To be honest I am always polite to people, but after so long, on a phone call, which is costing me money, with people be STUPID, and asking me for money which is not anything to do with me, what should I say.
I don't care if a computer locks the line, the people looking at the account can see the problem, but still insist the only way to sort it is to agree with the computer, even although they know its wrong.
In my book that called being DUMB.
...and for people looking at going to Vodafone, they STILL have not unlocked it, after I have emailed them a screen shot of my internet banking payments to them, and faxing them the statements. So now I have been without my main business line since 7pm last night, even although I payed them the line rental upfront, as I have done for the last 15 years.
David
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Posted: 2005-04-27 14:25:31
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Quote:
On 2005-04-27 11:29:33, floatlite wrote:
...actually use their brain, everyone has one...
i wouldn't be too sure about that if i were you
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Posted: 2005-04-28 02:39:24
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unlocked yet?
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Posted: 2005-04-29 21:42:45
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he is right why put up with stupid situations then have somone who unhelpful just isnt cricket is it when you pay you bill you pay their wages they should remember this
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Posted: 2005-04-29 23:59:56
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i thought the customer was always right????
hee hee
fatreg
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Posted: 2005-04-30 00:06:01
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Yeah, after some, shall we say, heated discussion, the lock has been lifted, and £200 credit has been applied to my account.
Till the next time!!
LOL
david
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Posted: 2005-04-30 00:10:48
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£200 bargain!
well done ol bean!
fatreg
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Posted: 2005-04-30 00:13:34
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