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@kap
yup, i cud use the email client, prepaid sim.
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Posted: 2003-07-21 06:11:14
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@Gear- salamas pards. pwede paki pm na rin ang settings
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Posted: 2003-07-21 10:43:42
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ei, publicly post the settings please (ng email) or paki pm na din.. thanks!!!
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ei, if u upgrade your phone's firmware, will it unlock the SP lock of your phone??? if not, can anyone suggest a software that will compute for the NCK of ericsson t3XX series?
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want to openline your DCT4 nokia phones? then pm me your IMEI and network provider.
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Posted: 2003-07-25 02:54:52
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July 24, 2003
SUN CELLULAR
Digitel Mobile Phils., Inc.
11/F Robinson’s Galleria Tower
EDSA corner Ortigas Ave.
Quezon City
Attention : MS. MENCHIE BRIONES
AVP Customer Service
Subject : Mobile Number +63 922 8228x8x
Account Number 01177xxxxx
Gentlemen:
I have been a subscriber of Sun Cellular since your launch of March 31, 2003 and have brought up a lot of concerns regarding the implementation of your services. Please allow me to enumerate these which have not been addressed nor corrected since that time:
1. Subscriber’s Copy of the Service Agreement. Since the time of my application on March 31, 2003 until the present,. I have been promised by people from the Sun Shop Robinson’s Galleria (a certain Ms. Mabuti on April 1 and 2, a certain MJ who was preganant on May 27, 5:30 pm, a certain Michelle Lotimo on June 24, 12 noon) and by different CS representatives over the hotline (Neil and Sarah on May 27, 12 noon, MJ on May 30, 10:50am, Neims on June 3, 10:30am, Red on July 1, 11:15 am, Christine and Kelly on July 9, 11:20am, Christine and Germaine on July 24, 8am) that a copy would be sent to me. I have been told that the head office has the copy and a follow up would be done. It will be close to 4 months now since my initial request and I have not received a copy yet.
2. Overcharging of the Cost of Unit. I was surprised when I received my bill # 1 (Exhibit 1) when I was being billed Php 3,500 (Php 3,181.82 + 10% VAT) for the cost of the Nokia 3530 for a 24 month new subscription when in fact your promo materials at that time indicated that the Nokia 3530 price for the same plan was only Php 2,500. My receipt for my advance payment likewise indicated such an amount (Exhibit 3). I have also attached your price list during that time (Exhibit 4) and a copy of a newspaper ad which appeared in the Philippine Daily Inquirer (Exhibit 5) for your reference and information.
3. International SMS not being included in the free SMS allocation. In my bill # 3 (Exhibit 2), international SMS was not included in the free allocation of SMS despite the announcements from your promo materials (Exhibit 6 which indicated FREE SMS with no distinction on local or international but gives rates on local and international SMS IN EXCESS OF FREE SMS) and Rate Charts (Exhibit 7 which again makes no distinction between local and international SMS in the Free Text Allocation but gives distinction to rates in Excess of Free Text). Your Webpage (Exhibit 8,
http://www.suncellular.com.ph/sunshop/postpaidplans.html) even notes that “Free SMS includes Sun to Sun or Sun to other mobiles” and again makes no distinction between local and international SMS. If indeed international SMS would be charged seperately from free SMS, then a public announcement should be made to clear this matter and all charges prior to the announcement should be reversed.
4. Undelivered and Late Statement of Accounts. I have not received my Bill #2 Statement date April 17 – May 16 2003 despite my constant follow-up. It also fumes me that my request to furnish me a detailed fax copy could not be accommodated as well. My Bill # 3 (Exhibit 2) arrived in the afternoon of July 23, 2003 with a due date of July 16, 2003. I cannot settle my bill unless I have detailed billing statements.
I fully understand that Sun Cellular is the newest player in the mobile telecom industry and that much can still be desired for. However, I believe that these are public concerns which, if not addressed, could cause a major consumer problem and eventually a lack of public interest in your company.
I would appreciate that such amends be done for the benefit of Sun Cellular while the problem is still in its infancy. You can contact me through the numbers above or through my mobile phones 0922.8228x8x and 0917.8178x8x for any developments
Sincerely,
Damian Luis B. Reyes
Sun Cellular Subscriber
Cc: Office of Consumer Affairs, DTI NCR
12/f Trafalgar Plaza
HV dela Costa, Salcedo Village
Makati City
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Posted: 2003-07-26 00:17:00
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@ dlreyes, Im in the exact predicament as yours (with regards to billing etc.), According to them their plans are CONSUMABLE yet ang laki ng charges ko sa txt and only those txt messages to a fellow sun subscriber (isa lang ata) were treated as free! Are they deliberately decieving us or what? The 2nd bill that I recieved where so late that I could not pay on time! Please post their reply as soon as you have recieved it..thanks a lot bro! For their sake I hope they don't ignore the letter you sent them...
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Posted: 2003-07-28 14:07:59
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hey guys, are you able to use sun's gprs 2day?It seems their gprs service is down..
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Posted: 2003-07-28 15:29:17
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kenski, I wanted to go to the right channels so I lined up at the Sun Shop in Galleria. I had the letter received by the CSR but as soon as she read my letter and the documents supporting my claim, she could not answer anymore and went to the office of her superior. The letter made its way to the head of the Galleria Sun Shop, Ms. Cielo Marquez who immediately invited me to her office.
Ms. Marquez apologized and admitted some of Sun's shortcomings and promised to bring it up to higher authorities since some of my claims were beyond her control.
That afternoon, she faxed to me my requested detailed copy of Bill #2.
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Posted: 2003-07-28 23:42:41
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@kap sori ngayon ko lang nabasa post mo... ill pm u tonyt for the settings.
_________________
-=[gearbox]=-
@
[ This Message was edited by: gearbox on 2003-07-29 07:04 ]
[ This Message was edited by: gearbox on 2003-07-29 14:46 ]
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Posted: 2003-07-29 07:52:27
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@ sir dlreyes, thanks for your reply..Let's just just hope Sun get their acts together or else they will lose their customers (I'll switch to addict if there's no improvement sa service nila within 6 months.).
Saw in their website that each plan has a corresponding free txt messages (mines 1000) tapos ang laki ng charges ko sa txt according sa second billing that I recieved last week..I'll probably write them a letter one of these days..By the way were u able to access their gprs service lately? I can't use both wap and internet.
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Posted: 2003-07-29 14:26:32
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SUN subscribers.
DNS1: 202.138.128.1
DNS2: 202.138.128.2
SMTP: 202.138.128.1
thnx to jtdc of bnc.
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Posted: 2003-07-29 16:02:27
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