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> O2 release date for P990 now 16th Oct (
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johnwards
Thanks for the update.
I cant believe that O2 has forgot to buy any stock and now put it down to component/firmware...
All across europe I have not heard of such lies...
I am calling them now and let you know what is happening.
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Posted: 2006-11-16 18:14:17
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londonlad123 Posts: > 500
Well, they have 100's of customers that are paying full line rental but have not recieved a new phone as due. That means the money from the line rental normally going to cover the cost of a new phone is going straight into their pockets.
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Posted: 2006-11-16 18:32:50
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23rd Nov- component issue!
Spoke with sale executive, tech dep, customer care and retention manager nobody was not able to advice any further (the usual rubbish...).
What about a nice article in Metro or the Sun: "O2 has been lying to its customers while stealing money buy extending their contract ..."
I will find some email and make a formal complain
Does anybody know how much would cost an upgrade at CW keeping my existing contract/billing?
Thanks
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Posted: 2006-11-16 18:42:04
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Your first point of contact
Our Customer Service teams are in the best position to deal with your complaint and should be the first people you contact. You can contact them by phone, letter or email. You'll find all the details on the back of your bill.
Putting things right
We'll look into your complaint immediately and try to sort the issue out as fully as we can. If you're unhappy with our decision, ask for one of our Customer Service Team Managers to investigate further.
An impartial view
We hope that we will have been able to sort out any problems by this stage. However, if you are still not satisfied after speaking to one of our managers and would like an impartial review, please write to:
O2 Complaint Review Service
PO Box 116
Leeds
LS11 5DS
Fax: 0113 388 1153
What we need to know
In your letter please include the following information:
Your name and address
Your mobile and account numbers
A daytime phone number
Details of your complaint
A suggestion of what you'd like us to do to put things right
If you've had any previous correspondence relating to your complaint, please send copies of these as well as any names of supervisors and managers you've spoken to.
An independent review
The telecommunications ombudsman, Otelo, can review your complaint if we haven't been able to sort the situation out using the steps above. Unless there is a deadlock situation, Otelo won't look at cases that are less than 12 weeks old.
Otelo
PO Box 730
Warrington
WA4 6WU
Phone: 0845 050 1614
Textphone: 0845 051 1513
www.otelo.org.uk
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Posted: 2006-11-16 18:56:02
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Hi all,
I must confess i don't get it , you would of thought they could of got one story straight for all departments to tell.
It could be Martians have hijacked their shipment but the federation are getting them back for them by the end of the month as long as they all had the same reason and time. Truly unbelievable IMO what a shambles and hardly likely to please there customers.
Marc
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Posted: 2006-11-16 19:00:44
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I'm assuming then if i got one from here with an O2 contract
[next][0]=&B[0][make]=&B[0][tariff]=PO025&B[0][handsetcode]=O2MP990I" target="_blank" rel="nofollow]http://www.onestopphoneshop.c[....]025&B[0][handsetcode]=O2MP990I
i wouldn't get it any quicker, thought it might be a standard P990 with an O2 sim.
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Posted: 2006-11-16 19:35:16
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With regards to my previous comment about the sales team saying they will not get it in stock. I was told by one of them that the notification came from Sony but we have to remember that person wants to sell you a phone there and then.
I asked retentions about this and they told me they get different stock to the sales team and that they are a completely individual outfit. The porkies just keep coming!
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Posted: 2006-11-16 22:12:23
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I spoke to Sony Ericsson a few weeks ago about the O2 situation. SE told me then, that they had sent handsets to O2 'weeks ago' for testing.
Either someone is lying or doesn't know what's going on - probably both.
Anyway, the whole situation is nothing short of shameful. For a business as large as O2 to give completely different excuses just shows their flagrant lack of interest in their loyal customers. Just as long as the cash keeps rolling in eh?
You should all request your PAC codes and vote with your feet. If only it were that simple though
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Posted: 2006-11-16 22:51:11
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All very strange given that O2 were first with the W950 in the UK
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Posted: 2006-11-16 23:20:00
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Quote:
On 2006-11-16 22:12:23, rossyrox wrote:
With regards to my previous comment about the sales team saying they will not get it in stock. I was told by one of them that the notification came from Sony but we have to remember that person wants to sell you a phone there and then.
I asked retentions about this and they told me they get different stock to the sales team and that they are a completely individual outfit. The porkies just keep coming!
Retentions do get a different stock allocation to sales. And although you can pre-order as a new customer you can't with the retention team - although they do have the text alert service to update you on a first come first serve basis of course.
To everyone else, If you are an existing customer don't mess about with complaints procedure, just email
Peter.Erskine@o2.com and copy in
complaints@o2mail.co.uk
Be eloquent, reasonable and detailed and you'll soon get a response from a dedicated HLC person.
If deposits have been paid and taken then don't underestimate the power of looking up and quoting the address of your local trading standards office - contact them even, it's amazing what they like to get their teeth into!
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Posted: 2006-11-17 00:49:35
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