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> Vodafone! What a complete bunch of *
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yeah good show old chap best to keep an eye out they will do it again
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Posted: 2005-04-30 00:14:31
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I believe sending a letter addressed to the board of directors means it has to be discussed at a board meeting. Presumably you can then ask for a copy of the relevant minutes.
Vodafone's address:
Vodafone Ltd
Vodafone Headquarters
The Connection
Newbury
Berks
RG14 2FN
Phone: 01635 332512
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Posted: 2005-05-27 16:00:20
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Dragonfly_TP Posts: > 500
lol @ tonyh
welcome to esato!
you just posted your first post and it is most useless too. You are almost a month too late.
Try again
_________________
Even if I have the faith to move mountains, but have no love, I am nothing.
[ This Message was edited by: Dragonfly_TP on 2005-05-27 15:20 ]
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Posted: 2005-05-27 16:20:17
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hey at least he tried
at least his first question wasnt a question that has been arseared a 1000 times
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Posted: 2005-05-27 16:37:36
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i'm used to it.
One I had a bill for 200 pounds.
They charged me twice.
Me being the idiot, I paid.
I then realized I paid twice for the same bill.
The said in fact I had paid nothing.
I really needed the phone and it was my first year in the UK.
So I paid another 200.
I called again, only to discover that they had a system problem and so they owed me 400 pounds.
I asked for it back and they said they could only give me credit.
Funnily enough I did get the credit but it finished in a month.....
I doubt I made that many calls.
Long story short. Switched to Pay as you talk then to Three.
I'd rather pay them the money since they give me 2000 free minutes a month.
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Posted: 2005-05-27 17:03:20
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Dragonfly_TP, I bow to you superiority.
Can you confirm that a letter addressed to the board of directors has to be discussed at a board meeting? Why didn't you suggest it?
I suspect hundreds of letters addressed to the Board would have a lot more effect than bitching on a website that they probably don't know about or read, particularly if they have to be discussed and minuted at a board meeting.
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Posted: 2005-05-27 20:19:52
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For goodness sake, if you think that your letter addressed to the Board of Directors automatically means it has to be "discussed and minuted at a board meeting", I am a bit lost for words at your naivete. Along the same lines, do you think that a letter addressed to the CEO/President/Chairman of a company gets personally read by the said person?
All that will happen to your letter, along with those addressed to the CEO/President/Chairman of a company, is that it will be screened by a moron and only those that are deemed "actually important" will ever reach the actual person/board you address it to. It might even be screened on several levels.
If they tried to read even 10% of the complaint letters, I assure you that no CEO or Board of Directors will ever have time to do anything other than read complaint letters. Sorry if this was some sort of a wind up, but I just couldn't believe my eyes when I read the post above.
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Posted: 2005-05-31 01:14:01
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Have you ever tried it? On the two occasions I have threatened to, the tone changed dramatically.
Bear in mind:
1. A board is a legal entity in its own right, unlike a CEO. If you address a letter to the board, you are not sending it to an individual, but to the entity.
2. As far as I know, it is illegal to open mail if you are not the addressee, particulalry if it is marked private and confidential.
At the very least, it should be opened by the company secretary who I suspect would be obliged to copy it to the board members or table it for the board meeting.
Try it sometime before writing it off out of hand. Has anyone ever had an official reply to a complaint on this site or any other similar site?
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Posted: 2005-06-01 16:00:30
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@tonyh
Firstly, I must confess that I have never tried your approach, though I agree with the previous poster that logic and an understanding of company complaints' procedures suggests that it would not work, in fact, work like that. A board is a legal entity, but bear in mind that if the directors of a company can be held liable for it's actions, it stands to reason any such bizarre laws should apply to them (and they most certainly don't) aside from the fact that boards of multinational corporations do not generally discuss individual complaint letters! And anyway, how can it be illegal to open someone else's mail WITH their consent?
One further point - if posting on these forums is such an ineffectual waste of time what, pray tell, are you doing here?
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Posted: 2005-06-01 18:42:03
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Quote:Have you ever tried it? On the two occasions I have threatened to, the tone changed dramatically.
It wouldn't surprise me if they just changed your tone to get rid of you quicker. Not saying all companies are like that, but certainly some use the "Be nicer and pretend something will be done about it, so that s/he just goes away" trick.
Quote:Bear in mind:
1. A board is a legal entity in its own right, unlike a CEO. If you address a letter to the board, you are not sending it to an individual, but to the entity.
Yes, but they will still collectively have a secretary. They would have also empowered the secretary concerned to make decisions on what to bring up and what not to.
Quote:2. As far as I know, it is illegal to open mail if you are not the addressee, particulalry if it is marked private and confidential.
Again, the said board/person's secretary will (in all likelihood) be empowered to make decisions on what to pass on and what to put into the "cylinder inbox" otherwise known as the bin.
Quote:At the very least, it should be opened by the company secretary who I suspect would be obliged to copy it to the board members or table it for the board meeting.
Again, same thing - secretaries will be sufficiently empowered to decide which letters are passed on and which are not.
Quote:Try it sometime before writing it off out of hand. Has anyone ever had an official reply to a complaint on this site or any other similar site?
No-one (well, certainly no-one with any sense at all) will rant on this board actually expecting a response from the company itself. If I wanted something replied from the company, it would be a pretty stupid thing to do to post away here.
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Posted: 2005-06-02 01:08:33
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