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< Esato Forum Index > Sony Ericsson / Sony > Software, Firmware and Drivers > K750i SEUS R1N035 update problems/potential solutions Bookmark topic

I tried that. But the email always goes to my regional SE people. Is there like a global support email address that will actually get the message across?

Btw, thanks for answering my stupid questions.

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Posted: 2005-10-16 11:57:14
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Use this to contact SE

Sony Ericsson Call Center questions.gb@support.sonyericsson.com
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Posted: 2005-10-16 12:07:42
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So far, I've tried the India site, Hong Kong, Mainland China, Sweden & The UK. I still can't manage a full update (anything past 47%). I've lost the use of my camera, just like many others.

I tried the master reset technique, but that did nothing other than remove the games & themese that came with my phone.

I guess I'm just one of the unlucky ones, doomed to remain stuck with no camera.
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Posted: 2005-10-16 13:14:20
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Hey there!

It's been long time since my last post. An hour ago I succeeded in updating K750i to R1N via SEUS. I had like 5 unsuccessful attempts on my laptop stopping at 46-49% and leaving camera unchanged to 4.4. Then I moved to my other PC which has: REAL IP and is directly connected to the internet (cable DSL). The update went straightforward and completed with no errors. It got to 52% and then jumped to 100% but with a success message. Everything works just fine.

I have:

Direct internet connection with real IP address
Windows 2000 Pro
Installed USB Flash drivers for K750i
Installed all the other drivers that come on the CD
(not installed PC suite)
Fully charged K750i connected with the cable in the box
SEUS v1.19
Sun Java (latest version)
Firefox 1.0.7
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I believe this was enough for the upgrade, but I still did these 2 before the upgrade:
-removed the MemoryStick Card
-did a hard reset (all) before
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It now shows:

R1N035
prgCXC 125952_EU_1_CL
R1N035

Camera SW versions
Camera
Current: 4.5

ITP: R1E

Customization:
CDA 102337/3 R5A
cxc125953 R1N035
EMEA_3

Content version
PA19

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The phone is sim-free, never been locked, never been branded, 1 week old (bought from M-Tel GSM Bulgaria)


Dean


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[ This Message was edited by: dean on 2005-10-16 12:44 ]

[ This Message was edited by: dean on 2005-10-16 12:51 ]
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Posted: 2005-10-16 13:43:28
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I am happy you were able to update :-}
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Posted: 2005-10-16 21:31:59
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Now for a REAL stupid question....

Where is SEUS?

[ This Message was edited by: krdu on 2005-10-17 01:18 ]
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Posted: 2005-10-17 02:17:40
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Sony Ericsson Update Service
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Posted: 2005-10-17 03:13:01
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K750 SEUS
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Posted: 2005-10-17 03:18:54
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@dean

Good for you, man! I did this in almost the same way, but a month ago.

BTW, where in Bulgaria are you from?

Bob
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Posted: 2005-10-17 09:11:10
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I just went into the SE shop here in Dalian (China), and was told to go back at the end of the month. They only have the online update available to them to fix customers' phones, and apparently, the release online is unstable (no kidding!!).

They'll have a more stable release from SE at that time, and they'll be able to fix mine. Until then, I just have to get by with no camera.

It could have been worse: he had a customer in there this morning whose w800 was completely dead after trying to upgrade!
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Posted: 2005-10-17 12:25:03
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