Sony Ericsson / Sony : General : 0800 numbers on Orange UK..
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We're just great!
Although to be fair, o2 online customer service isn't the best it could be.
Jalu
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Posted: 2003-04-26 18:02:00
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turned out to be an intresting topic! anyone on orange found themselves billed for OneTels 0800 calling card number in late march? i have and without any warning before the call either... :o/ -Eva
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Posted: 2003-04-26 20:53:00
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@eva-m00, Yes, i have warned all my One tel friends that the access number ending "0272" was charged for on my bill on march 30th. this number had no warning on it by Orange, but the warning came on within a few days & a new access number was given out by One tel.
This means we can't trust them on ANY calling card number, its dirty tricks time at Orange because if they DO start charging for all 0800's they will just point back to those late march calls as an example of their policy.
I only use One tel for 8p per minute weekend calls to other network mobiles,BTW even if we are double charged it still works out cheaper than using Orange.
Still not had a sms telling me my freephone numbers on virgin will become chargable, lots of my friends got them weeks ago.
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Posted: 2003-04-27 02:49:00
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@ pachy - Yeah I actually work for OneTel, and was the person that informed them when Orange put the message up.. We have had quite a few customers pissed off with Orange about this but what can we do? I rang them and even had the cheek to say it's OneTels fault for not putting the warning message on! -Eva
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Posted: 2003-04-27 10:18:00
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@Eva-m00, Yea Orange are up to no good, they have decided to play dirty, my main concern though is if they charge for my (& my friends) main CC company which is Telco.
But there may be light at the end of the tunnel, Telco are concidering making a "ring back" service available, for anyone who doesn't know its a system where you ring a standard landline number issued by them, you imediately hang up, then the system rings you back & you enter the destination number as normal, this is probably why Orange are not charging for 0800's on all their contracts, just the ones that they get no monthly payments on (like Virgin OVP). to gently lure us onto "paid" contracts. (which i shall not be doing).
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Posted: 2003-04-27 21:52:00
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Couple of things -
Apparently, Virgin Mobile are to reduce SMS to 3p/shot, so if you don't want to commit, it might be a good option.
Secondly, I'm all for calling cards, I think they're brilliant - but the fact remains that when you sign up for an Orange contract, even if it's OVP, you agree that you will be charged for all calls to any calling card. Whether this is right or moral is a completely different matter - you have agreed that you will be charged.
Circumventing the charges is not illegal IMO, it's just taking advantage of Orange's slow reactions - however as they are the only remaining network offering free 0800, changing to another network won't make much difference - but it does make me wonder how long they'll keep up this charade before they decide it's not worth the admin and scrap free 0800.
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Posted: 2003-04-30 21:00:00
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