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They do, it's provided by the manufacturer.
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Posted: 2003-08-18 17:49:09
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@Geezer041
No Orange do not OVP any '3' tariffs.
As a retention tool, they *may* match the '3' tariff price to stop you leaving, but it depends on your average monthly spend.
~Eva
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Posted: 2003-08-18 19:37:00
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Yes, Orange are now matching 3 tarriffs to keep customers.
And you say they don't do anything for you...
Go ask Vodafone to give you the same thing, and see what answer you get!
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Posted: 2003-08-18 19:38:13
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@bossjohnc - 6 years with the manufacturer of the handset - not with the network provider.
@Geezer041 - the '3' talkplans are not matched such as other ovp tariffs, but as stated are retention talkplans.
750 xnet minutes for £35 a month - bargain.
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Posted: 2003-08-18 19:56:27
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@orangeman
Is it true what I've heard about '3' tariff free minutes can only be used when in 3G coverage? As soon as you connect to GSM you get charged standard rates?
If so it makes Orange's deal look even better.
~Eva
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Posted: 2003-08-18 20:12:00
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@Orangeman @jonbob
Can you tell me why, if this is the case, that the SOGA says that you should only deal with the reseller, and not the manufacturer?
It's a manufacturer's guarantee, but it's up to whoever sold it to you to deal with the manufacturer - you should not have to deal with the manufacturer yourself.
If Orange sell me a handset, I deal solely with them.
Read the links I posted if you want to learn!
_________________
I think, therefore I have a headache.
[ This Message was edited by: bossjohnc on 2003-08-18 22:39 ]
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Posted: 2003-08-18 23:37:42
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@boss. Most people buy from dealers. So they will be refered back to them. Orange direct customers will be refered to direct sales who will advise them what to do. @eva. Spot on. 3 are shit.
This message was posted from a T610
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Posted: 2003-08-18 23:56:00
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@Orangeman, fair enough, but people who buy from dealers need to go back to the dealer, not the manufacturer.
If I buy a handset from Orange, and it develops a fault in month 7, Orange cannot demand £15 for a replacement. They might be able to ask for £15 for a next day exchange service however, and offer the option of me sending it back by recorded delivery in a jiffy bag at no extra cost.
This £15 charge is what the topic is about after all.
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Posted: 2003-08-19 00:09:11
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@bossjohnc
http://www.hmso.gov.uk/cgi-bin2/hmso_hl?DB=hmso-new&STEMMER=en&WORDS=sale+good+&COLOUR=Red&STYLE=s&URL=http://www.hmso.gov.uk/si/si2002/20023045.htm#muscat_highlighter_first_match
Part 5A, Section 48A, Sub-section 3:
Quote:For the purposes of subsection (1)(b) above goods which do not conform to the contract of sale at any time within the period of six months starting with the date on which the goods were delivered to the buyer must be taken not to have so conformed at that date.
Orange will fulfill their obigation and promise to despatch a replacement phone to you within 24 hours,
I don't study contractual or civil law - so if anyone can point out a mistake I would appreciate it. But the way I see it, a multi-billion pound company has people trained to interpret UK legislation a great deal better than I can/
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Posted: 2003-08-19 00:17:51
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@jonbob
Thanks for that - although in my understanding (I don't study law either) this bit is talking about whether the goods 'conform' to what was ordered in the first place.
I think this is a new right, in addition to all of the old stuff, and it looks like consumers have 6 months to tell the seller about (e.g.) shortages.
This is an interesting
article which explains the latest rights.
The 4th section concerns what you mention, and interestingly, under section 5 of "remedies" it says the seller must pay any costs involved in repairing/replacing the goods, including postage/packing. This means that Orange should not charge the £15.
All AIUI
Edit:
Just looked in to it further... this is all about something called the "Reversal of Burden of Proof".
Before this additional right, it was down to the consumer to prove that the goods were not damaged by him/her. Now, for the first 6 months, the seller must prove that it was down to the consumer - if they beleive so.
It is interesting, as it kind of introduces a bit of doubt over what happens after 6 months, but it's an
additional right, the goods must still conform to the other rights.
_________________
I think, therefore I have a headache.
[ This Message was edited by: bossjohnc on 2003-08-18 23:48 ]
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Posted: 2003-08-19 00:36:09
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