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Well. I got a reply of sorts.
All I can say in response is:-
I FCUKIN KNOW IT A SOFTWARE PROBLEM
!!!!!. The software has been upgraded 7 times now and the last time it was sent to ACR Logistics !!!!
:
Conclusion/translation of reply:-
Although we at
take so long and thoroughly test our products before they are released. We get a half decent, buggy UI up and running and churn it out on various formats to make do. If you happen to have a problem then tuff sh1t. If you want us to do something with your handset. Please throw it in a cardboard box and in 8 months time we will put the same piece of sh1t software on it, throw it back in a cardboard box (which will be very battered) and will get around to returning it to you as soon as we can be bothered to put a used stamp on (roughly 6 months unless we lose your phone in which case expect delivery the next side of never).
Have a wonderful day
Mr Total Fcukwit
The actual reply from
(with a copy of my email at the bottom):-
Dear Mr Stevens,
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, if your phone keeps hanging we suggest having the phone software
upgrading at our Sony Ericsson service location.
The details to get the device sent off to our service location are listed below:
ACR Logistics
Unit 2A
Appletree Road
Chipping Warden
Banbury
Oxfordshire
OX17 1LL
Tel : 01295 662 101
We suggest you post the device off recorded delivery and include with it a proof of purchase and
a covering letter explaining the problem.
Should you require any further assistance, please do not hesitate to contact us again for
further help and support.
For more information on our products and services, please feel free to visit our website at
www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Wil Elliott
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
Subject: Phones
Product: S700i
Opinion: I have owned my sim free S700i since Sept 04 and have previously owned many Ericsson
and Sony Ericsson handsets. Ever since I started using the S700i phone it has been really useful
and reliable. The only problem I have found is that the phone keeps restarting. Sometimes it
would happen internittently and on occasion 4-8 times daily. I have taken my S700i to my nearest
Sony Ericsson service center 7 times now and they have always said it is due to a software
problem and they have installed the latest software that was available at the time(s). This did
not correct the problem as after a week the phone would begin to restart. The last time I handed
my S700i into the service center it was away for 5 weeks but eventually I was told that it was
again a software fault ????
I've since upgraded the software myself using your online update service but the problem is
still present. I know of at least 50 other S700i owners who also have the same problems and
more.
Will there be an update soon that will correct this problem ?
I was looking into buying a K750i when it's released but if the ongoing reports of the increase
in faults in recent Sony Ericsson handsets continues I will have to make another choice in
phone.
Country: United Kingdom
First Name: Andrew
Last Name: Stevens
Phone Number: +44773*******
City / Region: Stoke On Trent, Staffordshire, United Kingdom.
Agree Legal Terms: Yes
Somehow I get the distinct feeling we're just being fobbed off
:
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Posted: 2005-04-15 00:40:06
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@Rook
Great post dude, and funny.
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Posted: 2005-04-15 01:00:34
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After the day I've had. I really need to vent out
_________________
UP THE IRONS !!!!!
[ This Message was edited by: Rookwise on 2005-04-15 00:10 ]
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Posted: 2005-04-15 01:09:49
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nice one rookwise, surley theres somthing we can do if we all pull together and if theres enough of us, i was told the same to send it into ACR Logitics but i know it will be just the same as you, gone for weeks with no result
i will send them a email to, and anyone else thats having this problem, we can only try
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Posted: 2005-04-15 02:05:38
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Mine,reboots very often & i found that it also reboots when i try sending a very large file via Bluetooth!A few days ago,tried to send a MP3 song(around 1,5 MB)& the phone always rebooted!I sent them e-mail & i'll check for their response now & post it here!
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Posted: 2005-04-15 02:43:00
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I think the more people that complain about this problem the better.
Maybe we should do what some people have done about the networks.
We complain to Watchdog and let them investigate the problem
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Posted: 2005-04-16 01:18:46
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Er..what is watchdog?
This message was posted from a T230
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Posted: 2005-04-16 01:20:24
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Its a company/TV program that investigates complaints and actually goes public on TV about the nature of the complaint. It was them that got O2 to remove the K700 and S700 from the shelves because there were conflicts with the phones and the O2 branded software. Another problem was that the O2 branded K700 and S700 had problems sending sms messages (either not sending them or sending multiple copies of the same sms) causing people to be overvharged on their accounts.
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Posted: 2005-04-16 01:32:21
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Thanks. But this multiple sms bug exists here too. And it was not handset related. But there's one difference. People got charged only once. Only the receiver gets the same message every 20 minutes for two days! Annoying!
This message was posted from a T230
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Posted: 2005-04-16 01:36:59
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Very annoying.
O2 have just reciently put the K700 and S700 back up. Hopefully their problems are sorted now.
But there still seems to be a problem with the S700 regarding the rebooting problem. I think as many people should complain to watchdog about
It may be worth doing.
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Posted: 2005-04-16 01:41:26
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