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good point scots, I thought the same thing. Information can be twisted until one thing looks like another.
I've just done a quick google on mobile phone firmware faults, and there is no shortage of bugs in Nokia handsets, neither is there a shortage of dissatisfaction with Nokia handsets. Does this prove anything? No more so than that report.
After listening to mib, you'd think the need to update phone firmware after sale is an exclusively SE phenomenon, but that is clearly not the case.
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Posted: 2005-08-30 15:49:17
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@scotsboyuk
Quote:Well it really isn't much of a survey if they simply say "This doesn't work" and have no meaning to it. As I said before the 'fault' could be user error, which isn't really a fault with the product.
Even if the survey had asked some basic questions of the nature of the faults it may have been more useful. As it stands it is little more than a generalisation with no background or explanation offered.
Since you guys are in the UK, maybe you can drop by your local news stand and grab a copy of this Which? magazine. Then we will know what are the criteria used for the survey.
I have seen this article being carried by many websites. And motorola and an operator came out with statements on this survey which should give some credence to it. So I dont think this survey is such a whitewash.
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Posted: 2005-08-30 16:06:02
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A similar survey 2 years ago in Norway claimed 35% of returned mobile phones due to faults in Norway came from Nokia. The figures then came from Norways biggest mobile phone reseller based on real returned units.
Whether that was specific for Norway or that specific reseller was not possible to conclude.
This survay about SE and Moto seem to be in same state. Not possible to trust since nothing is said how it was measured and where (worldwide, just UK, a specific reseller, asking customers etc.).
[ This Message was edited by: Arne Anka on 2005-08-30 16:31 ]
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Posted: 2005-08-30 17:29:50
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@ Masseur, thanx for the link to this thread...
This message was posted from a Nokia
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Posted: 2005-08-30 20:46:07
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Quote:
On 2005-08-30 16:06:02, mib1800 wrote:
Since you guys are in the UK, maybe you can drop by your local news stand and grab a copy of this Which? magazine. Then we will know what are the criteria used for the survey.
I have seen this article being carried by many websites. And motorola and an operator came out with statements on this survey which should give some credence to it. So I dont think this survey is such a whitewash.
One of the operators who commented on the report, 3, criticised it for similar reasons to those I have given. No one is saying that this report isn't valid at all, but as it stands it offers very little information. It throws up some interesting trends, but without further information they are as good as meaningless.
I am not sure if the issue with this report is still on sale, but I may have a look for it the next time I'm in the newsagent.
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Posted: 2005-08-31 02:59:41
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@scotsboyuk
Quote:One of the operators who commented on the report, 3, criticised it for similar reasons to those I have given. No one is saying that this report isn't valid at all, but as it stands it offers very little information. It throws up some interesting trends, but without further information they are as good as meaningless.
You can't expect others that carry the news feed to print the full article, do you? You cannot say it is meaningless just because you dont know the full details. It just like saying the quarter sales figure issue by SE is meaningless because the news feed did not carry the full breakdown details (running into tens of pages).
Most of the time we are just interested in the final conclusion. Of course those who were given the bad limelight would try to rubbish it. btw 3 didnt provide alternative figures to disprove the findings except only saying sample size is not big enough.
[ This Message was edited by: mib1800 on 2005-08-31 03:14 ]
[ This Message was edited by: mib1800 on 2005-08-31 03:17 ]
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Posted: 2005-08-31 03:46:50
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The report certainly casts somewhat of a shadow, but imho we're not likely to see a "perfect" mobile phone anytime soon from any manufacturer. Ppl are too diverse for that to happen. One man's trash is another's techno-marvel.
This message was posted from a Nokia
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Posted: 2005-08-31 06:21:18
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siemens phones never crash
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Posted: 2005-08-31 12:29:00
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How can 3 uk critisize SE for faults when they have only been selling SE handsets for less than a month?
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Posted: 2005-08-31 12:50:04
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In the Which survey, 20% of SE users reported faults, and 10% of Nokia users reported faults. The survey sample was 50 users, hardly enough to make any sort of realistic differentation between a 10-20% result.
Seriously, this "survey" would not be considered a reliable sample by any professional statistician.....
Everybody read this report and decide for yourself if the method was accurate or not. I myself am appalled it even made the news. It's sensationalism as far as I am concerned....
http://news.bbc.co.uk/2/hi/technology/4745205.stm
[ This Message was edited by: max_wedge on 2005-08-31 13:04 ]
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Posted: 2005-08-31 14:01:07
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